This Help Article covers:
General/Overview:
Katipolt Users can use any of three methods of authentication when logging in:
Katipolt Account,
Google Account, and
Microsoft Account
The Katipolt Account uses a Katipolt internal authentication, so resetting the Password is a Katipolt internal function
The Google Account and Microsoft Account use Google and Microsoft authentication, so resetting the Password is a Google or Microsoft external function
⚠️ NOTE: If you also use the Katipolt Mobile App, resetting your password on the Katipolt Desktop will also change the Password you use to access the Katipolt Mobile.
To Reset the Katipolt Account Password
1. From the Katipolt Destop's log in's Enter password Page, Press Forgot your password?, to display the Reset password Page
2. From the Reset password Page, check the Email address (Username) and Press [Continue] to display the Verify your email Page and send a verification email to your Email Username
3. From the Verify your email Page, Enter the emailed Verification Code to display the New password Page
4. From the New password Page, Enter your chosen Password, then Press [Save password] to be logged in to Katipolt Desktop
⚠️ NOTE: Resetting your password on the Katipolt Desktop will also change the Password you use to access the Katipolt Mobile App.
To Reset your Google Account Password
1. From the Hi XXXX Page, Press Forgot password?, then follow the Google prompts
⚠️ NOTE: Resetting your Google Account password on the Katipolt Desktop will also change the Password you use to access the Katipolt Mobile App using the Google Account.
To Reset your Microsoft Account Password
1. From the Enter password Page, Press Forgot password?, then follow the Microsoft prompts
⚠️ NOTE: Resetting your Microsoft Account password on the Katipolt Desktop will also change the Password you use to access the Katipolt Mobile App using the Microsoft Account.