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How to reset your Microsoft password
How to reset your Microsoft password

Need to reset your password for your Microsoft account?

Simon Wilson avatar
Written by Simon Wilson
Updated over 3 years ago

If you use Microsoft Office 365, you can reset your password here https://account.live.com/username/recover, there is more information here
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If you do not use Office 365, you can reset your password here https://account.live.com/password/reset

Other issues

Account aliases causing problems

If you are able to log in as one username, but then get told that a different username does not have access (e.g. you log in as mary@electrician.nz but get an error saying admin@electrician.nz does not have access), it's possible that you have an alternate email address. This needs to be the same as your primary email address.

For office 365 users you can check here : https://portal.office.com/account/#personalinfo
and for other Microsoft logins you can check here
https://account.activedirectory.windowsazure.com/r/#/profile to see alternate email

How to stop password expiry in Office 365

If you are asked to change your password regularly, and do not want to, go to this link https://admin.microsoft.com/AdminPortal/Home#/featureexplorer/security/PasswordExpiry , sign in with your office 365 account and set the passwords to never expire

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